Employee Services Representative II

Job Summary

A company is looking for an Employee Services Representative II, responsible for providing specialized HR support and handling escalated inquiries.

Key Responsibilities

• Receive and manage incoming escalation calls from Tier 1 representatives and internal customers
• Process complex transactions and resolve critical issues accurately and efficiently
• Monitor work queues and work independently while maintaining a positive attitude with customers

Required Qualifications

• Associate's or Bachelor's degree preferred
• Two (2) years or more in a functional service area required
• Two (2) years or more relevant work experience required
• Proficient in Microsoft Office environment at an intermediate level required
• Ability to work flexible hours during high-volume periods