Guest Service Agent

Job Summary

A company is looking for a Reservations Agent - Remote.

Key Responsibilities

• Respond to guest inquiries via phone, email, and chat in a timely and professional manner
• Assist guests with reservations, modifications, and cancellations while ensuring accurate information is provided
• Handle guest complaints and issues with empathy and a focus on resolution, escalating when necessary

Required Qualifications

• High school diploma or equivalent
• Proven experience in customer service or a related field
• Experience in the hospitality or tourism industry is preferred
• Familiarity with reservation systems and customer relationship management (CRM) software is a plus
• Multilingual abilities are a plus