Head of Support Engineering

Job Summary

A company is looking for a Head of Support Engineering.

Key Responsibilities

• Oversee the performance and priorities of the Support Engineering team
• Ensure the technical success of all customers, from onboarding to production
• Identify product gaps based on customer feedback and communicate them to product and engineering teams

Required Qualifications

• Technical product mindset with experience in developer-first products
• Experience in customer-facing roles such as support engineering or product operations
• Ability to manage multiple tasks and threads simultaneously with high responsiveness
• Resourceful and self-motivated with a strong work ethic
• Leadership skills with a focus on hiring and developing high-performing teams