Support Team Tech Lead

Job Summary

A company is looking for a Support Team Tech Lead to provide technical guidance and mentorship within the support team while addressing complex IT issues.

Key Responsibilities

• Handle the most complex IT service requests and escalations requiring advanced technical expertise
• Provide technical mentoring and guidance to support team members to enhance their skills
• Ensure all support solutions comply with CMMC requirements and cybersecurity best practices

Required Qualifications

• U.S. citizenship
• Security+ (or higher) certification at hire or within 365 days of hire
• 5-10 years of experience in IT systems administration and technical support roles
• In-depth understanding of Microsoft ecosystem, including advanced Microsoft 365, Intune, and Azure administration
• Strong understanding of cybersecurity principles and CMMC compliance requirements