Healthcare Claims Operations Supervisor

Job Summary

A company is looking for a Service Operations Supervisor in the Healthcare Claims Department.

Key Responsibilities

• Oversee daily tasks and workflow of a team of associates, ensuring quality management and adherence to policies
• Coach and mentor team members while monitoring performance and providing direction on case management
• Evaluate service calls and recommend changes to improve operational efficiency

Required Qualifications

• Call center experience preferred
• Management or supervisory experience in healthcare benefits or claims processing preferred
• Bachelor's Degree or applicable work experience
• Basic knowledge of MS Word and Excel required
• Ability to pass standardized interview and job-related testing