Human Resource Support Representative

Job Summary

A company is looking for a Human Resource Contact Representative.

Key Responsibilities

• Respond to and manage a high volume of HR service requests via phone, email, and web-based cases
• Provide accurate guidance on policies and procedures to resolve employee inquiries effectively
• Document service requests thoroughly to ensure data integrity and compliance

Required Qualifications

• 2-4 years of experience in Human Resources or a related field
• Experience in a call center or contact center environment preferred
• Familiarity with SLAs and high-volume transactional request management
• Proficiency in Microsoft Office; experience with Salesforce, RingCentral, ADP, or Enterprise HR (EV4) is a plus
• Bilingual (Spanish/English) strongly preferred to support a diverse workforce