IT Support Analyst

Job Summary

A company is looking for a Support Analyst in Support Services.

Key Responsibilities

• Provide advanced troubleshooting and resolution for retail incidents as a Tier 2 support
• Manage urgent escalations from Retail Field Leaders and ensure follow-through to resolution
• Conduct root cause analysis and validate critical retail operations post-production changes

Required Qualifications

• 4+ years in level 2+ operational support roles within retail environments
• Hands-on experience supporting Point of Sale (POS) systems and hardware
• Experience with retail-specific applications and hardware troubleshooting
• Strong understanding of IT best practices and SLAs
• Experience in incident resolution and escalation management