Lead Technical Support Engineer

Job Summary

A company is looking for a Lead Technical Support Engineer.

Key Responsibilities

• Investigate and resolve complex technical issues involving Kubernetes, Linux, and cloud infrastructure
• Serve as a senior escalation point for high-impact customer issues and lead technical resolution efforts
• Mentor and coach Technical Support Engineers, fostering team growth and accountability

Required Qualifications

• 6+ years of experience in technical support or systems engineering, including 1 year in a senior or lead role
• Advanced proficiency in Linux with strong troubleshooting and administration skills
• Hands-on experience with Kubernetes, AWS, and hardware diagnostics
• Proven ability to troubleshoot complex systems involving APIs and networking
• Strong mentoring skills with a proactive approach to customer success