Member Experience Manager

Job Summary

A company is looking for a Member Experience Manager to oversee communication strategies and mentor team members.

Key Responsibilities

• Lead project management and delivery of member communications, ensuring quality and adherence to timelines
• Manage relationships with print vendors and track communication workflows for operational efficiency
• Mentor communication team members and provide training to ensure effective member engagement strategies

Required Qualifications

• Bachelor's degree or equivalent work experience required
• 3+ years of experience managing complex projects in relevant environments
• Prior experience in Pharmacy Benefit Management (PBM) or health plan settings preferred
• Proven leadership skills with experience in coaching and developing team members
• Proficient in Microsoft Office, Adobe, and Salesforce; familiarity with digital communication tools preferred