Member Support Agent

Job Summary

A company is looking for a Member Support Agent - Part Time.

Key Responsibilities

• Provide exceptional support to members through high volume phone inquiries and emails
• Process applications accurately and adhere to assigned schedules while switching between tasks as needed
• Enhance member satisfaction by meeting support key performance indicators and resolving issues effectively

Required Qualifications

• 2 years of customer service experience, preferably in a remote or contact center environment
• Proven track record of exceeding performance expectations in customer service metrics
• Technical proficiency with iOS, Mac, and experience navigating multiple systems simultaneously
• Ability to handle confidential information appropriately and maintain a learner mindset
• Availability to work 16-24 hours weekly, including training and company holidays