Senior Customer Success Manager

Job Summary

A company is looking for a Sr. Customer Success Manager in Financial Services to enhance customer satisfaction and retention.

Key Responsibilities

• Manage customer relationships and drive product adoption across various organizational levels
• Develop strategic account plans and identify risks and opportunities for customer engagement
• Facilitate value realization by ensuring customers achieve ROI and satisfaction with the platform

Required Qualifications

• 2+ years of experience managing complex enterprise accounts and 5+ years in a customer-facing role
• Strong collaboration skills to influence internal and external stakeholders
• Experience in project management and organizing complex customer engagements
• Ability to thrive in ambiguous situations and create structure as needed
• Strong intuition for business and a passion for driving software solutions