Tech Support Specialist

Job Summary

A company is looking for a Tech and Onboarding Specialist interested in building a global safety net.

Key Responsibilities

• Provide technical support via chat or email
• Troubleshoot and resolve issues beyond first-line support
• Handle operational tasks including data entry and Jira ticket management

Required Qualifications

• Experience with debugging issues, Jira, SQL, and Postman
• Availability for 30+ hours a week, including weekends
• Extra preference for experience with Intercom, customer service, or healthcare
• Strong analytical skills and the ability to work independently
• Excellent English language skills (written and spoken)