Mid-Level IT Specialist

Job Summary

A company is looking for a Mid-Level IT Specialist.

Key Responsibilities

• Respond to all service requests and document user issues
• Provide level 2 technical support using Lansweeper, ITSM, and remote desktop for over 4000 staff
• Install desktop hardware, peripherals, and individual software packages as needed

Required Qualifications

• 36-60 months of experience in IT support beyond that of a Programmer
• 36 months of experience managing support requests at a level 2 help desk
• 36 months of experience troubleshooting hardware and software issues, including Windows 11
• 36 months of experience with O365 and Outlook installation and support in an enterprise environment
• 36 months of experience using Lansweeper, Remote Desktop, and Active Directory