Omnichannel Customer Support Specialist

Job Summary

A company is looking for an Omnichannel Customer Support Specialist II (Account Management/Benefits).

Key Responsibilities

• Provide empathetic and solution-oriented support to clients and providers via email, chat, and phone
• Troubleshoot platform issues and facilitate communication between clients and providers
• Advocate for clients by addressing customer experience friction and proposing improvements

Required Qualifications

• Passion for creating exceptional customer experiences
• Ability to thrive in a dynamic and evolving environment
• Experience handling a high volume of customer interactions
• Familiarity with technology and standard troubleshooting procedures
• Understanding of active listening techniques