Operations Support Lead

Job Summary

A company is looking for an Operations Support Lead to provide guidance and support to Service and Technical Operations Analysts.

Key Responsibilities

• Provide ongoing support and mentorship to ensure team success
• Lead and manage major incidents, coordinating resources and communication for timely resolution
• Manage workforce efficiency by overseeing shift patterns and ensuring consistent knowledge across operations teams

Required Qualifications

• Experience in a customer-facing role
• Proven experience in managing major incidents and coordinating responses
• Exceptional leadership and people management skills
• Strong analytical and problem-solving abilities
• Experience with agile processes is an advantage