Participant Services Associate

Job Summary

A company is looking for a Participant Services Associate to provide support for individuals and partners in BridgeUSA programs.

Key Responsibilities

• Respond to inquiries from participants, hosts, and representatives via phone and email
• Manage escalated support cases and provide on-call support for after-hours emergencies
• Review participant applications and maintain records in compliance with J-1 visa regulations

Required Qualifications

• Bachelor's degree (or international equivalent)
• Previous customer service experience; call center experience preferred
• Experience in a global and fast-paced work environment
• Must have a valid US Passport and US driver's license
• Second language skills are a plus