Partner Support Engineer

Job Summary

A company is looking for a Partner Support Engineer (S3/L1) to provide technical assistance and support for partners in a cloud-based technology environment.

Key Responsibilities

• Provide internal platform and marketplace support, handling technical support requests and troubleshooting issues
• Coordinate with external vendors for support and technical assistance, ensuring timely resolution of issues
• Manage partner communication and relationship building, serving as the main point of contact throughout issue resolution

Required Qualifications

• Proven expertise in at least one product or vendor category related to the company's offerings
• B.A./B.S. in a related field or equivalent work experience
• Experience in a technical support or customer support role, preferably in a SaaS environment
• Familiarity with marketplace platforms and operations, including orders and billing
• Experience supporting Managed Services Providers (MSPs) or in a partner-driven ecosystem is preferred