Pre Sales Analyst

Job Summary

A company is looking for a Pre Sales Analyst - Contact Center.

Key Responsibilities

• Support the design and modification of business and IT systems
• Gather, document, and analyze business needs and technical requirements while acting as a liaison between stakeholders and technology teams
• Review and analyze RFP requirements and participate in pricing exercises for proposals

Required Qualifications

• Bachelor's degree in a relevant field or equivalent work experience
• 3-5 years of related experience in a similar role
• Understanding of cloud services (IaaS, PaaS, UCaaS, CCaaS, SaaS) and contact center technologies
• Experience in project management processes and ability to work in a matrixed environment
• Proficiency in Microsoft Office products