Principal Success Manager

Job Summary

A company is looking for a Principal Success Manager (Strategic Accounts).

Key Responsibilities

• Own and manage strategic relationships with high-value Fortune 500 clients
• Drive platform adoption and identify opportunities for client growth and renewal
• Lead business reviews and collaborate cross-functionally to enhance client satisfaction

Required Qualifications

• 10+ years in Customer Success or Strategic Account Management with Fortune 500 clients
• Proven experience managing complex client relationships and delivering strategic value
• Strong executive presence and ability to engage C-suite stakeholders
• Experience with SaaS platforms, preferably in enterprise B2B or security solutions
• Familiarity with tools like Salesforce, JIRA, and Gainsight is a plus