Remote Call Center Supervisor

Job Summary

A company is looking for a Remote Call Center Supervisor.

Key Responsibilities

• Supervise and manage overall contact center operations, including workforce and schedule management
• Participate in efforts to improve overall performance and quality assurance
• Engage with clients and respond to government requests while reinforcing training and coaching for agents

Required Qualifications

• High school diploma or equivalent
• 4 years of contact center experience
• 2 years of contact center supervisory experience
• Ability to obtain and maintain government agency suitability requirements
• Reliable, hard-wired internet connection