Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative responsible for providing quality service in a high-volume call center environment.

Key Responsibilities

• Respond to telephonic, written, and electronic inquiries from employees, providers, and clients regarding benefits, eligibility, and claim status
• Navigate multiple systems and accurately document inquiries and actions taken using applicable software
• Maintain a respectful and professional demeanor while managing a high volume of inquiries

Required Qualifications

• High School diploma or GED equivalent
• Minimum 1 year of previous customer service experience
• Ability to work in a fast-paced, structured service-oriented environment
• Must possess strong reasoning and analytical skills
• Ability to learn new systems and effectively use MS Excel/Word