Guest Services Specialist

Job Summary

A company is looking for a Guest Services Specialist to support independent brokers and their clients in trip management.

Key Responsibilities

• Manage post-booking flight coordination, including itinerary management and accommodations
• Serve as the primary contact for clients post-booking, ensuring a personalized travel experience
• Coordinate with operations and ground services to execute flight details and provide real-time updates

Required Qualifications

• 2+ years of experience in customer service, hospitality, or aviation guest services
• Proficiency in CRM and flight management software
• Schedule flexibility, including availability for evenings, weekends, and holidays
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Ability to make quick decisions in high-pressure situations