Senior Service Manager

Job Summary

A company is looking for a Senior Service Manager - Global Delivery.

Key Responsibilities

• Provide leadership to diverse operations and manage client expectations
• Implement service delivery metrics and report to customers on performance
• Collaborate with Business Development to support growth and service improvements

Required Qualifications

• Bachelor's degree (B.S/B.A) and 10+ years of related experience or equivalent education and experience
• Proven track record in delivering complex IT projects
• Strong technical knowledge of enterprise IT systems
• Ability to manage multiple concurrent work streams effectively
• Demonstrated leadership skills with experience in team management