Retention Specialist

Job Summary

A company is looking for a Retention Specialist responsible for retaining customers and revenue through effective communication and problem resolution.

Key Responsibilities

• Respond to cancellation requests via phone and email
• Collaborate with other teams to resolve customer issues
• Mark customers as Cancelled or Saved in the system and request credits/refunds when appropriate

Required Qualifications

• 2+ years of experience in customer service roles
• Knowledge of car dealership operations
• Experience with CRM ticketing systems
• General computer troubleshooting skills
• Sales experience is a plus but not required