Russian Customer Support Agent

Job Summary

A company is looking for a Russian Customer Support Agent in the gaming industry.

Key Responsibilities

• Investigate and resolve player inquiries promptly through various communication channels
• Gather and deliver player feedback to developers while assisting internal teams with project-related requests
• Maintain accurate reports and ensure prompt escalation of issues according to established procedures

Required Qualifications

• Native level Russian language proficiency and Business level English (B2)
• Experience in the service industry or customer support
• Familiarity with Helpshift/Zendesk or other CRM tools
• Basic troubleshooting skills for assisting players with technical challenges
• Availability for full-time work, including weekends