Job Summary
A company is looking for a Sales Operations Manager to oversee and manage strategic programs within the Customer Success Management Operations department.
Key Responsibilities
- Lead cross-functional programs to drive operational efficiency and performance
- Define and execute end-to-end program plans, including scope, timeline, and resources
- Design and optimize internal processes and workflows to enhance the customer lifecycle
Required Qualifications
- Proven experience in Program Management or Business Operations, preferably in Customer Success
- Experience leading complex, cross-functional programs from inception to execution
- Strong understanding of change management principles
- Proficiency with tools such as Salesforce, Gainsight, and Tableau
- Familiarity with Customer Success metrics and their operational impact
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