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Sales Operations Manager

8/2/2025

Remote

Job Summary

A company is looking for a Sales Operations Manager to oversee and manage strategic programs within the Customer Success Management Operations department.

Key Responsibilities
  • Lead cross-functional programs to drive operational efficiency and performance
  • Define and execute end-to-end program plans, including scope, timeline, and resources
  • Design and optimize internal processes and workflows to enhance the customer lifecycle
Required Qualifications
  • Proven experience in Program Management or Business Operations, preferably in Customer Success
  • Experience leading complex, cross-functional programs from inception to execution
  • Strong understanding of change management principles
  • Proficiency with tools such as Salesforce, Gainsight, and Tableau
  • Familiarity with Customer Success metrics and their operational impact

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