Senior Amazon Operations Associate

Job Summary

A company is looking for a Senior Amazon Customer Service and Operations Associate.

Key Responsibilities

• Oversee Amazon customer service operations focusing on scalable processes and efficiency improvements
• Manage escalated cases and implement strategies for review management and reputation building
• Collaborate with cross-functional teams to align customer insights with business strategies and present operational insights to leadership

Required Qualifications

• Experience with Amazon Seller Central, Gorgias, Google Suite, or similar platforms
• Strong organizational skills with the ability to manage multiple tasks effectively
• Experience with review management and case submission processes
• Prior experience in e-commerce operations or customer service roles preferred
• Proactive, customer-first mindset focused on resolution and positive experiences