Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager in the Life Sciences sector.

Key Responsibilities

• Build and maintain strong relationships with senior stakeholders in life science companies
• Develop and execute tailored success plans that align customer objectives with company capabilities
• Drive usage and satisfaction through onboarding, enablement, and ongoing engagement strategies

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or Strategic Partnerships in life sciences
• Deep understanding of life sciences companies' internal operations and decision-making processes
• Experience managing relationships with various levels of stakeholders
• Strong knowledge of the enterprise SaaS customer lifecycle and customer success methodologies
• Bachelor's degree required