Senior Customer Support Coordinator

Job Summary

A company is looking for a Senior Customer Support Coordinator.

Key Responsibilities

• Ensure a positive shopping experience for customers through effective service and operational tasks
• Provide qualitative customer support via remote channels, including live video calls
• Collaborate with internal and external partners to enhance customer service and capture insights for improvement

Required Qualifications

• Minimum 2 years of experience in customer resolutions and complex scheduling in a multi-systems environment
• Solutions-oriented with a strong interest in home furnishings
• Proven skills in after-sales customer care and understanding of customer needs
• Strong social skills and a drive to work with people
• Ability to handle conflict management effectively in customer interactions