Senior Director of Customer Success

Job Summary

A company is looking for a Senior Director, Scaled Customer Success - Americas.

Key Responsibilities

• Define and drive the strategic vision for the scaled customer success program
• Design and execute a world-class scaled success model leveraging digital and automated strategies
• Lead and develop a high-impact team of contractors focused on customer success management

Required Qualifications

• Minimum of 10 years of experience in Customer Success or related fields, with 5 years in a leadership role
• Proven expertise in managing and scaling customer success programs
• Experience in recruiting and leading high-impact teams
• Strong analytical and goal-oriented mindset with project management skills
• Technical aptitude to understand customer use cases and cloud solutions