Senior Flood Customer Service Rep

Job Summary

A company is looking for a Senior Flood Customer Service Representative.

Key Responsibilities

• Assist agents, insureds, and mortgage companies with inquiries related to billing, claims, and policy issuance
• Process underwriting tasks including non-money endorsements, claim FNOL, and policy cancellations while adhering to FEMA guidelines
• Provide training and support to the customer service team on underwriting processes and enhance customer service standards

Required Qualifications

• High School diploma preferred
• 2+ years of customer service or phone experience preferred
• 2+ years of underwriting experience strongly preferred
• Strong leadership skills
• Good understanding of underwriting criteria