Senior Helpdesk Technician

Job Summary

A company is looking for a Helpdesk Technician Sr.

Key Responsibilities

• Manage the ticket queue and distribute tasks to agents while monitoring their productivity
• Provide professional end-user support via telephone, email, or web submissions, including troubleshooting and maintenance actions
• Track incidents and calls, ensuring timely and accurate data entry into the database

Required Qualifications

• High school diploma or equivalent required
• 3 years of relevant experience in a helpdesk or IT support role
• Knowledge of ServiceNow, Active Directory, and Microsoft Office/O365
• Experience with VPN troubleshooting and desktop productivity products
• Ability to work in a team environment and adapt to changing conditions