Senior Manager, Implementation Support

Job Summary

A company is looking for a Senior Manager, Implementation and Support.

Key Responsibilities

• Oversee PSAP & OSP Implementations and NOC Tier 2 Support divisions
• Lead and develop teams, establishing goals and accountability frameworks
• Drive NG911 deployments, ensuring timelines, quality, and scope are met

Required Qualifications

• 6+ years of management experience leading multiple teams or divisions
• Expertise in NG911 systems and public safety communications
• Experience in NOC, Tier 2/Tier 3 support, or network operations management
• Strong understanding of networking protocols and monitoring tools
• Bachelor's degree or equivalent work experience in NG911/Public Safety or Telecommunications preferred