Senior Support Engineer

Job Summary

A company is looking for a Senior Support Engineer to join their Global Customer Support team.

Key Responsibilities

• Troubleshoot and resolve technical issues for customers across various environments
• Collaborate with Engineering to address complex problems and enhance product quality
• Participate in live incident resolution and support enterprise customers with critical systems

Required Qualifications

• 7-10+ years of experience in technical support or systems engineering
• Deep proficiency with Linux; certification is a strong plus
• Solid understanding of distributed systems and high-availability environments
• Hands-on experience with NoSQL or similar database platforms
• Bachelor's degree in Computer Science, Engineering, or a related technical field