Supportability Product Specialist

Job Summary

A company is looking for a Staff Supportability Product Specialist, Supportability and Support Platforms.

Key Responsibilities

• Drive the product vision and roadmap for improving supportability and support platforms
• Analyze customer support cases to identify friction points and drive product improvements
• Develop and prioritize feature requests and create training materials for support teams

Required Qualifications

• 5+ years of experience as a Product Manager in platform products, preferably in support or serviceability
• Experience with support operations and understanding support team challenges
• Strong analytical skills to analyze case data and identify trends
• Experience with data, AI, and cloud systems
• Familiarity with tools like Salesforce and Jira