Senior Support Analyst

Job Summary

A company is looking for a Senior Support Analyst to assist in monitoring, analyzing, and resolving data platform and infrastructure issues.

Key Responsibilities

• Communicate with clients and management regarding production events, escalating issues as necessary
• Act as a liaison between data operations, development, and infrastructure teams to troubleshoot application-related issues
• Document and improve production support processes and assist in the creation of incident and change request tickets

Required Qualifications

• Bachelor's degree in computer science, information technology, or a related technical field, or equivalent training
• 2-4 years of experience in developing/supporting enterprise-level applications in Windows or Linux environments
• Deep knowledge of application architectures, workflows, and monitoring tools
• Strong experience with SQL, Oracle, PL/SQL, and scripting languages
• Project management experience is required