Support Engineer

Job Summary

A company is looking for a Support Engineer to provide post-sales technical leadership and support to its clients.

Key Responsibilities

• Resolve technical tickets and assist customers with product-related inquiries
• Develop troubleshooting best practices and create Knowledge Articles for self-service support
• Act as the voice of the customer to relay feedback to Product and Engineering teams

Required Qualifications

• 2+ years of experience in technical product support or engineering
• Experience debugging common errors with end-users
• Strong understanding of technology value propositions and business problems
• Experience with *nix scripting and familiarity with Git
• Solid knowledge of ops/infrastructure, particularly networking and security