Head of Support Engineering

Job Summary

A company is looking for a Global Head of Support Engineering.

Key Responsibilities

• Lead and manage the support engineering team to ensure high-quality technical support
• Develop and implement strategies to enhance customer support and satisfaction
• Collaborate with cross-functional teams to drive product improvements based on customer feedback

Required Qualifications

• Extensive experience in support engineering or technical support management
• Proven track record of leading teams in a remote work environment
• Strong understanding of engineering principles and support processes
• Experience in developing customer support strategies and metrics
• Relevant degree or equivalent experience in a related field