Application Support Engineer

Job Summary

A company is looking for an Application Support Engineer to ensure the stability and performance of enterprise applications.

Key Responsibilities:

• Provide 24/7 support for production applications and perform incident management
• Collaborate with development teams to enhance application performance and reliability
• Utilize observability tools to monitor, troubleshoot, and capture metrics for applications

Required Qualifications:

• 2 - 5 years of experience in Tier 2 or Tier 3 product support roles
• Experience as a Support Engineer or Site Reliability Engineer (SRE) focused on applications
• Proficiency with observability and monitoring tools like Splunk and OpenTelemetry
• Experience with AWS and/or Kubernetes
• Background in DevOps practices and scripting experience with Python