Production Support Specialist

Job Summary

A company is looking for a Production Support Specialist to manage client communications and support processes.

Key Responsibilities

• Collaborate on production support ticketing, prioritize issues, and ensure timely resolution
• Maintain communication with clients regarding issue status and resolution plans
• Identify and remove blockers to ensure operational efficiency and client satisfaction

Required Qualifications

• Bachelor's Degree in computer science or a related field
• At least 3 years of experience in Technical Production Support
• Understanding of the software development lifecycle (SDLC)
• Experience managing complex queues of project work
• Proficiency with JIRA and backend engineering