Production Support Specialist

Job Summary

A company is looking for a Production Support Specialist to provide expert-level support and lead issue resolution in a cloud-based production environment.

Key Responsibilities

• Provide Level 2/3 support for production applications, resolving incidents and ensuring timely escalation
• Monitor system performance and application alerts to proactively detect and resolve issues
• Collaborate with development and QA teams to replicate, diagnose, and resolve application bugs

Required Qualifications

• Bachelor's degree in information technology, Computer Science, or related field, or equivalent experience
• 5+ years of experience in IT support roles
• 5+ years of SQL experience
• Familiarity with Web Services (REST, SOAP) and APIs
• Experience with ITSM frameworks and ticketing systems such as Ivanti, JIRA, and Service Now