Technical Case Reviewer

Job Summary

A company is looking for a Support Engineer 5.

Key Responsibilities:

• Identify customer issues tied to specific infrastructure services and platforms in cloud-based environments
• Engage in solving complex, strategic, and long-running support cases, including high-profile incidents
• Act as a subject matter expert and escalation point for internal support teams

Required Qualifications:

• 10+ years of technical support experience in enterprise environments
• 10+ years of hands-on experience across multiple technology areas, particularly infrastructure, cloud, and container ecosystems
• Advanced technical troubleshooting and root cause analysis experience across distributed systems
• Strong familiarity with at least three or more specific technologies, including container technologies, Linux OS, and networking protocols
• Ability to solve problems independently and assess complex data sets