Senior Technical Account Manager

Job Summary

A company is looking for a Senior Technical Account Manager to join their Customer Experience team.

Key Responsibilities

• Act as the primary technical point of contact for assigned enterprise customers
• Design and implement custom document workflows using configuration tools and extensions
• Advise customers on API integrations and best practices for system connections

Required Qualifications

• 5+ years in customer-facing technical roles, ideally in B2B SaaS
• Experience in Business Process Mapping and Technical Requirements Gathering
• Hands-on skills with APIs, JSON, web applications, and system integrations
• Adaptable, quick to learn, and highly collaborative
• Bonus points for experience with Git, SQL, Python, or in a scale-up environment