Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician to provide technical assistance to internal users.

Key Responsibilities:

• Receive and manage inbound service desk calls, focusing on prompt resolution
• Perform installations and upgrades of computers and manage PC lifecycle activities
• Document solutions and escalate recurring problems as needed

Required Qualifications:

• High School diploma (or equivalent) with 2-5 years of relevant experience
• General knowledge of IT functions
• Experience supporting the Windows operating system in a domain environment
• Familiarity with Microsoft Office Suite
• Ability to maintain confidential information