Service Readiness Engineer

Job Summary

A company is looking for a Service Readiness Engineer responsible for ensuring new customers and services are operationally ready.

Key Responsibilities

• Main point of contact for assigned projects involving new services and customers
• Identify training and resource requirements and develop process flows and work instructions
• Provide early life support and contribute to continual service improvement initiatives

Required Qualifications, Training, and Education

• High School Diploma or equivalent is required
• Demonstrated knowledge of professional A/V and Video Teleconferencing systems
• Experience in Conference Production and Helpdesk Support is a plus
• Preferred training in Cisco and Polycom Endpoints and Infrastructure
• Intermediate/Advanced level in Word, Excel, and Visio