Strategy & Operations Senior Associate

Job Summary

A company is looking for a Strategy & Operations Senior Associate to manage payments and chargeback disputes.

Key Responsibilities

• Lead enhancements to dispute resolution templates for accuracy and clarity
• Implement workflow improvements and updates to HTML-based templates
• Analyze dispute outcomes using SQL and Excel to identify process improvements

Required Qualifications

• 3+ years of experience in operations, strategy, or analytics roles
• Demonstrated ability to drive performance improvement and operational effectiveness
• Proficiency in HTML for editing customer-facing templates
• Strong analytical skills with experience using SQL and Excel
• Bachelor's degree or equivalent experience