Support Engineer

Job Summary

A company is looking for a Support Engineer to deliver exceptional customer and technical support.

Key Responsibilities

• Deliver timely and effective support to customers and partners via phone, email, and chat
• Troubleshoot and resolve issues related to applications, software, and technical inquiries
• Analyze databases using SQL to uncover and resolve data issues

Required Qualifications

• 3+ years in customer and application support roles
• 1-2 years of hands-on experience with SQL and strong database querying proficiency
• Proven experience working with APIs, including integration and troubleshooting
• Familiarity with monitoring tools and practices to ensure system stability
• Certification or training in relevant technical areas is a plus