Team Lead, Win-Back

Job Summary

A company is looking for a Team Lead, Win-Back.

Key Responsibilities

• Engage with families requesting to withdraw to understand their concerns and provide customized solutions
• Design and implement strategies to re-engage families who have initiated withdrawal
• Collect feedback from families considering withdrawal to identify areas for improvement and share insights with leadership

Required Qualifications

• At least 2 years of experience in student support, customer service, or a retention-focused role
• Experience in virtual education or online learning environments is preferred
• A minimum of a High School Diploma or equivalent is required
• Bachelor's degree in Education, Psychology, Communications, or a related field preferred
• Proficiency in using digital communication tools and learning management systems (LMS)