Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide user support and enhance user experience through effective communication and issue resolution.

Key Responsibilities

• Provide accurate and timely support to users across multiple channels
• Analyze reported issues and prioritize them based on importance
• Collaborate with engineering teams to identify root causes and assist in troubleshooting

Required Qualifications

• 5+ years of experience in technical support
• Comfortable with Android, iOS, Mac, Windows, and Linux platforms
• Highly organized and self-motivated
• Fluency in written English; additional languages are beneficial