Tier 1 End User Support Technician

Job Summary

A company is looking for a Tier 1 Engineer, End User Support (Fully Remote).

Key Responsibilities

• Responding to customer support requests via phone, email, chat, or customer portal
• Collaborating with team members to solve problems and providing quality customer service
• Documenting resolutions and utilizing monitoring systems to triage alerts and alarms

Required Qualifications, Training, and Education

• Minimum of 1 year experience in remote desktop and application environments
• Experience with Active Directory/Azure AD and Office365/Microsoft365
• Familiarity with LAN/WAN environments and remote troubleshooting of printers and VPN issues
• Associates degree in IT-related curriculum or equivalent industry experience
• Experience with PSA and RMM tools is preferred